Tag Archive: business


http://dowser.org

The following is directly quoted from the “About Us” page on Dowser.  Nuff’ said, I think.  Subscribe to this website.

” Think of five problems facing the world.

Now think of five solutions.

If you found the first easier than the second, don’t worry. Everybody does.

We know much more about what’s broken than what’s being done to fix things.

We created Dowser to address this imbalance.

We’re living through a global social change renaissance. Millions of people are building organizations and social enterprises to attack problems using new ideas and models.

But most of this activity is hidden. The news is better at telling us what went wrong yesterday than what’s being done to make tomorrow better.

At Dowser, we present the world through a ‘solution frame,’ rather than a ‘problem frame.’ We’re interested in the practical and human elements of social innovation: Who’s solving what and how. We want to know how people come up with ideas, how they put them into practice, how they pay the bills, and what fuels their fire.

We don’t proselytize, provide feel good news, or celebrate a few heroes. We provide trustworthy news and provocative ideas with a discerning eye.

We’re open to any sector – nonprofit, business, government. And we’re interested in social innovators of any age in any field. We’ll be starting with stories in the U.S. and Canada. Later, we’ll expand globally.

Dowser is a place for anyone who cares about initiating positive change. We tell stories about people who are creatively attacking social problems. People who show how achievable it is to make an impact.

A dowser uses a divining rod to uncover water. We uncover stories of change.”

Here is a story from our friend Kim from Ann Arbor, MI. He contributed this story of a woman who is making the world a better place in SO many ways. Have a story? You can submit yours too!. Small Infinity stories are everywhere- help us collect them!

Mom * 7 children * Inspiration for others!

I just met a woman in La Coruna, Spain whose passion is making the world a better place for children. Clearly that passion manifests in how she lives every aspect of her life. She has adopted seven children, only one as a new born. Five of the children are natural siblings. This was 10 years ago and they now all speak 5 languages and are terrific children. One has an inoperable brain tumor, but the family is optimistic, grounded in moral values, and very spiritual in perspective.

Entrepreneur * Administration of Schools, etc * Thousands of Children

She also has started several businesses, the latest of which is an organization to certify all organizations that deal with children in any way . . . schools, retail stores, amusement parks, transportation companies . . . to ensure that they are safe and that they meet a modicum standard of safety and child-friendliness.

Talk about self efficacy! This woman is the embodiment of the Small Infinity spirit!

The University of Michigan connects its students to AMAZING people. Not too long ago I found myself in a casual conversation with a member of the White House Office of Science and Technology Policy during a presentation reception. The things said in that conversation have changed me forever.

The presentation preceding the conversation was about the amazing efforts our government is taking to address today’s problems through progressing science and technology. From carbon recapture to nano-everything, we seemed to be working on it. It felt really great to see such inertia in science under this administration.

That said, the picture painted seemed incomplete.

Given the urgent gravity of the problems the espoused technology are posed to solve, I was hoping to hear more “prongs” to the approach of solving them. Specifically, I wanted to hear about how the administration had scanned all the sciences, including social sciences, to identify many levers for addressing problems. I wanted to hear about how research in neuro-cognitive studies, sociology, ethics, and environmental and health behavior was informing research into proposed technologies and so on.
I didn’t hear this inclusion of social science and and my questions lingered. What if technology isn’t found fast enough? What if even when it is found it will be ineffective, not enough, not used, etc.? Why weren’t we calling on social sciences to figure out why the potential for carbon reduction from EXISTING, tested technologies has not yet been realized. ? Couldn’t social science help us figure out the obvious gap in what we know about nutrition and how we eat? My primary wonder is this: Why aren’t we talking about changing individual and organizational behavior?

So I asked some version of this last question to my new acquaintance from the Office of Science and Technology.

His answer was eloquent and respectful. He had clearly thought a great deal about the topic, without a doubt more than I have in my entire lifetime. But… he admitted abandoning the passion he had for changing behavior long ago. When I asked why he said many things but the one that stuck out was, “because it is too hard.”

Too hard. No reference to suggest support for targeted social science coming elsewhere in government and a suggestion that “Too hard” is now an acceptable reason to abandon ship.

If I needed any more reason to become passionate about studying environmental behavior and organizational change in business, I just found it. “Too hard” is not good enough. “Too hard” closes opportunities social psychologists, organizational theorists, behavioral psychologists, etc work to create. Opportunities we need to exist. Opportunities that will help fill the gaps left by an exclusive technology and cap and trade policy approach to mitigation. Opportunities that, if ceased, could better many societal problems simultaneously. (What else happens when you bike to work, use a clothesline, shop at farmers markets, encourage a corporate culture that authentically cares about all stakeholders, etc?)

Maybe my expectations of the knowledge my new acquaintance would have about such efforts were unfounded. Maybe the support for a behavior change approach comes from a different part of government. (LET me know if that is the case!) Maybe I was talking with someone who is not up to speed on the progress made in behavioral, environmental, and organizational psychology AND SO ON since he last visited ideas about this “lever” for change (pretty sure it was long ago). Maybe supporting behavior change initiatives has economic and (consequentially?) political implications that might make such an investment risky or unfavorable for the requisite politicians. Maybe we have a hard time translating social science findings into action. Maybe my thinking is made possible by naivety. Or… maybe it is “too hard.”

But those are just excuses I’d be accepting despite myself. Unspoken excuses that “we” accept despite ourselves. Not only do I believe that the social sciences offer new levers to addressing social problems, I believe that levers drawn from social science insight are the ones that need to be pulled soon… now…decades ago. This project, including all the As, Bs, and Cs in your stories, is a proverbial electron of an atom of a molecule that comprises the tip of the iceberg when it comes to observations (and research!) that suggest changing behavior is possible and a good idea.

Nobody said it was easy, but I am not convinced that is a reason to disregard that which can be labeled “hard.”

The Social Intrapreneur: a pdf of a report from the famed consulting firm SustainAbility. Note that my SNRE masters project adviser and Erb Institute Advisory Board member from Ford Motor Company, Dave Berdish, is featured in this report. Not at all surprising that he has made it into this report. Dave is PASSIONATE about human rights and has changed Ford as a result. If you want to dig deeper into his mindset check out this article he co-authored with Tom Gladwin, amazing Erb Director, prof, adviser,  about how MBA programs are failing to prepare business leaders for a morally complex future.

Here is a story from our friend Brian C, who now lives in Denver, Colorado. He’s now an official “Small Infinity”, and you can be too. Small Infinity stories are everywhere- help us collect them!

Every spring for the last 3 years, I’ve been lucky enough to find time during my job as a finance professional to skip out and teach economics to 4th graders at my old elementary school. The teaching is facilitated through a national not for profit organization, called Junior Achievement. This year’s class was easily the hardest to connect with over the 3 years.

At the end of a recent lesson, I had the kids break up into groups and tasked them to come to a group decision regarding a hypothetical business problem. As time was winding down, I asked each group to elect a speaker to read their problem, share their decision, and talk a bit about their decision making process. I was delighted when the last group actually chose one of the quieter girls in class to be their speaker. Their problem had two choices and one choice was that they could do something illegal with a very low probability of getting caught, but the illegal activity would net them a substantially higher profit. Apparently, this group unanimously chose the less profitable yet completely legal approach. Perfect! This group of four 4th graders with different education levels and different cultural backgrounds were unified in their desire to behave honestly.

I then asked for a show of hands how many of the kids would knowingly break the law, with a low chance of being caught, but would be ensured a large monetary gain . . . I thought I was going to cry when not one hand was raised. In this one small microcosm of low-income, public school system educated, 11-12 year olds; they all shared a common desire to perform honestly over dishonesty and profit.

The psychological, political, educational, etc. implications of this one little exercise may not be profound, but it is moments like this that recharge hope. As I think about how to title this for the Small Infinity blog, my designation of A, B, C is admittedly a guess. “A” could be the quiet girl, “B” her team (or vice versa), and then, through social norms, “C” the class. The only thing I know for sure is that “D” was me.

Robert Quinn- Change the World

The subtitle of Dr. Quinn’s book is actually “How Ordinary People Can Achieve Extraordinary Results”

This is a book that describes HOW individuals become/ live like Ben Zanders, William Kamkawamba, Dr. Martin Luther King Jr., and the list goes on. It is so much more than what we typically think of as leadership: it is about the way you live your life and how you see yourself in the world. Leadership is something that might actually be an identifiable by-product of the process that Dr. Quinn discusses in this book. In many ways this is a book for folks who “get” the small infinity idea and want to fully realize the potential of it.

During the first class of a core strategy course the professor briefly mentioned that the first step to a great strategy is providing value to society.  This framing of business purpose as providing value to society was not one often heard throughout the core coursework of my MBA program, but one that is found in nearly every book about sustainable enterprise.  So I wrote him an email asking if we would talk more about that idea throughout the rest of the course.  He kindly wrote back to say not specifically.


6 weeks later, right before the course was over- I wrote this email:
I have tried to honor the email that you sent me at the beginning of the term about how we will not be discussing societal connections and consequences of ideas covered in the core class, but it has not been easy.  I know that time is the limiting resource in our class and that discussion must be focused and diverse but I can’t help but ask that we revisit the topic once more.  Below is the background on why I think this is important and a suggestion for a possible solution.


The Dean of our B-School  just said this in a message to the student body today:
“The idea that business does not exist in a vacuum is central to what we do here. We embrace the fact that business unfolds in the wider world of human concerns and institutions. Our School’s commitment to the social dimensions of business is visible in both our curriculum and our culture as evident by the enduring strength of our Net Impact chapter, by the School’s approach to leadership development, and by our MBA program’s consistently high showing in rankings such as the Aspen Institute’s Beyond Grey Pinstripes (in which we are currently ranked #2 in the world and #1 in the U.S.)



It seems that the Dean of our school joins many in the argument against Grant’s thinking of the corporation as simply shareholder property and not a social entity as found on Pg 34 of the textbook for class.  I understand the purpose of the core course is to introduce simple strategy concepts covered in our competitor schools, but I worry that without a bridge to acknowledge the real world complexity added from social and environmental impacts many of the students in this class may not know to take the electives that would prepare them for decision making with these factors in mind.  I also worry that we are teaching to a definition of the corporation that may have been salient in the past but less accepted now, especially as transparency of management increases and social and environmental problems worsen. (I was clearly feeling bold on that last bit.)


I would like to write something to expand on the conversation of a couple of the cases we’ve discussed in class and post it in the online discussion section for our class.  The objective of anything that I write would be to highlight added dimensions of complexity that real world business leaders are facing and offer an introduction to additional classes offered at Ross that would unpack that complexity more.”


Not only did he let me prepare something to post in the online discussion: he let me present it to the class of 50+ part-time MBAs for 15 minutes as a lead in to lunch.  I scraped something together in a flash and did a presentation, from which I learned a great deal.  It was far from perfect (embarrassed by the emphasis I put on what business “ought to do” vs. what business “gets to do”) but I think I was able to get people thinking differently, if only for a bit.  During the break after my “presentation,” Many of my classmates expressed gratitude for the introduction and said they would not have otherwise known about the concepts and other classes.  I expressed gratitude to my professor for the opportunity to present.


Who knows what happened after that, but If there is one thing I’ve learned for certain:  saying something increases the odds of change exponentially if the other choice is remaining silent.

Deliciously Life Changing Veggie BurgerOn Earth Day 2004 my friend Gabe invited me to go get an “amazing” veggie burger for free at a new restaurant on High Street in Columbus Ohio’s “Short North” Arts district called Northstar Cafe. At that point I wasn’t too keen on veggie burgers and I thought Gabe shared the sentiment, but given the favorable price and intriguing recommendation- I tagged along anyway.

The veggie burger was amazing- filling, wonderful texture and taste- but the restaurant itself was astounding. Northstar was my first example of a universally appealing experiment in the collision of unlikely bedfellows : business with an inextricably linked environmental mission. Years before this burger…I broke up a year of studying accounting and international business, to spend the summer canvassing with environmental organizers. Back then it felt like dating two men who are each others’ mortal enemies. (Not that I’ve lived that, but we can all picture it, right?) At any rate, I hadn’t encountered many things that really challenged my “mortal enemy” assumption of the relationship between business and environmental stewardship until Northstar.

Certainly there are thousands of restaurants like Northstar on either coast but for this midwestern girl, it was a first. Northstar was trendy, packed, delicious, and the sustainable aspects I loved most were visible primarily to those primed to see them. The primary benefit offered was delicious food.

It wasn’t until Brad, another good friend of mine, started working at the restaurant and befriending the owners that I experienced a fuller picture of what was going on at this place.  The owners made every decision carefully, honoring the complexity associated beyond, but inclusive of, the economic bottom line. They recommended the books like “Cradle to Cradle” to their employees, donated 1% of all sales to the Ohio Ecological Food and Farm Association, sourced a great deal of their ingredients locally and organically, and so on. Two more noteworthy facts: their first year they didn’t spend a thing on marketing, yet enjoyed remarkable sales for a startup AND their employee roster included a fair amount of professionals who left higher-paying jobs or recent graduates who forewent higher-paying jobs to work at the Cafe.

I remember feeling how the blind man must have felt in this scene from Amelie when I learned that the folks behind the cash register were former nurses and future professors.
Like Amelie to the blind man, my Northstar experience helped me to Really See and Feel a waterfall of world-saving energy possible in business. I was arguably waiting to see something like this after working a couple+ years with corporate and public accountants. Despite the noble work of the accounting profession, most accountants I met, including the one in the mirror, were disconnected from the value their work provided to the world. I had hope that Sarbanes Oxley, despite its imperfections, would awaken this energy-generating connection for the profession as it was a pervasive, externally-imposed reminder that what we did mattered greatly outside the accounting department. It certainly mattered to the folks at Enron and World Com who lost their retirements. Needless to say, the SOX messaging was rarely translated this way and, perhaps as a consequence, the first years of compliance were grueling for all. SOX= more things on the to do list.

Shortly after my Earth Day burger I realized that the giant change to foster sustainable enterprise was the next SOX in business. Shall we say SOX if overdosed on steroids to conjure an image more appropriate to scale. I also started to wonder “how can businesses respond to the call for sustainable enterprise differently, more effectively, more optimistically?” My hunch is/was that the stakes were too high to employ the SOX model of change: Uninspiring or unclear framing of change –> annoyed employees –> molasses speed progress. I mustered courage and left accounting to appease this new curiosity about HOW organizations change and appease stirring passion for saving the world through sustainable enterprise.

Flash forward 5 years and two degrees later and it seems my affiliation to the characters in the scene from Amelie has flip-flopped. It is my calling to be the metaphorical Amelie to the metaphorical blind man. I want help organizations to see the latent power available to forge ecological sustainability and heart-pounding, human flourishing in business by adding man’s innate connection to nature and drive for challenge, compassion, and meaning to the list of assumptions we make about behavior in management. How different will strategy, management, etc look with these assumptions?

All because an invite to eat a free veggie burger on Earth Day… beyond grateful

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